Specialised Workshops tailored specifically for your incredible frontline staff at GP Practices to address their unique pressures and demands.
Learn in a supportive and friendly environment with someone who understands your challenges.
What others have to say…
Gabby has provided our Health Navigator Team with outstanding Conflict Resolution and Assertiveness training, which has made a huge difference, giving them far more confidence and self-assurance and enabling them to manage all those more challenging patient conversations
Debbie Penney (Business Manager) The Orchard Medical Centre
Hello! I’m Gabby and Welcome to my website
With 30 years of experience in Learning and Development, the last 12 years within the NHS and specifically in Primary Care GP practices, I deliver workshops tailored specifically for your incredible frontline staff to address their unique pressures and demands. I specialise in key areas such as Conflict Management, Handling Difficult Situations, Customer Service Excellence, and Facilitating Challenging Conversations. These workshops are complemented by sessions focusing on Assertiveness, Active Listening, and Advanced Communication Techniques. Certified as a MOE Coach, I'm committed to delivering impactful learning experiences that fuel personal development and drive organisational success.
To find out more about the workshops I offer, there’s much more information under the ‘Workshops’ tab, or for my bio, click the button below
Flexible Learning to suit your practice needs
Online, Face to Face & Lunch n Learn
Conflict Management Dealing with Difficult People
What to do when you’re in the firing line
Assertiveness
Learn how to set boundaries, communicate your needs and improve your interpersonal relationships
Customer Service
& Communication
Build positive relationships and handle more challenging situations
Blog
