Workshops to Support Staff in Primary Care
With a national shortage of clinicians, pressure amongst team members, increasing workload and escalating patient expectations, there’s no doubt about it, healthcare is a fast-paced, fast-changing & pressurised environment to work in. So, it's more important than ever to give yourself and your staff the training and support you need.
Get the ‘you’ skills right and the team stability and cohesion will follow
Workshops that are tailored specifically for healthcare professionals, so you can learn in a supportive friendly environment with someone who understands healthcare.
All workshops are aimed at equipping staff with tools to increase their confidence and ability to handle patient and colleague interactions more effectively with skills such as conflict management, assertiveness, communication, stress management, staying calm under pressure and getting the best outcome for you and your patients.
If you’re interested in learning more, see the workshops page below or I’d be happy to discuss how I can help you or your team. Just complete the contact form.
I also offer my ‘Five Pillars of Resilience’ model that has been developed in answer to the growing need for personal and team resilience skills and it underpins the Resilient Team workshops. More details are on this page below.
Why not book a call with me to discuss how I can help? See the link below.
workshops
Face to Face
Online
Lunch n Learn
My Top Three Most Popular Workshops
SEE NEXT PAGE DOWN for the full list of ALL workshops
1) Workshop One - Conflict Management - What To Do When Patients Behave Badly - This workshop is for anyone in frontline healthcare right now. There are many different reasons why patients get angry & frustrated. Some will be a one-off and some will be repeat offenders. Like everything else in life, it takes experience and training to really deal effectively with other people. This workshop will give you increased confidence in your ability to handle conflict and will include skills such as assertiveness, staying calm and getting the best outcome for everyone, the conflict cycle & a Difficult Conversation Blueprint.
2) Workshop Two - The Essentials of Great Customer Service & Effective Communication. Great customer service starts with understanding your patients and understanding yourself. The basics may seem obvious to us all, but it takes experience and training to deal effectively with other people. Learn tools to increase confidence and your ability to communicate clearly and effectively, build positive relationships and handle more challenging situations with angry or simply frustrated and upset patients, plus a useful Difficult Conversations Blueprint.
3) Workshop Three - Build Your Assertiveness & Confidence - Learn how to set boundaries, communicate your needs and improve your interpersonal relationships. Learn what assertiveness consists of and practical techniques that you'll be able to use immediately. Learn how to set boundaries, communicate your needs, deal effectively with difficult people and improve your interpersonal relationships. You’ll also gain Top Tips on Active Listening
TetraMap® Team Building
Team Building & Performance Workshop with TetraMap® Profiling - Each team's needs may be different, so several options are available for teams plus bespoke workshops:
Team Strengths - Helping people identify and appreciate what individuals bring to the team and the team’s skills mix and strengths
Team spirit boost – Increase morale and trust & re-energise your team
Working together - Deciding how you can come together to effectively achieve your goals. For existing and new teams
Full Workshop List
EFFECTIVELY MANAGING CONFLICT - What To Do When Patients Behave Badly - There are many different reasons why patients get angry. Some will be a one-off and some will be repeat offenders. Like everything else in life, it takes experience and training to really deal effectively with other people. This workshop will equip staff with tools to increase their confidence and ability to handle conflict, stay calm and get the best outcome for everyone and includes the Difficult Conversation Blueprint.
SUCCEEDING WITH CHALLENGING PEOPLE - We can all be difficult at times, but how do you learn to deal with behaviours that make people challenging to work with? This workshop explores behaviour, how you interact with others and how you can improve your relationships to overcome obstacles to good communication and a healthy working environment.
THE ESSENTIALS OF GREAT CUSTOMER SERVICE AND EFFECTIVE COMMUNICATION - Great customer service starts with understanding your patients and understanding yourself. The basics may seem obvious to us all, but we’re not taught communication skills in school and like everything else in life, it takes experience and training to deal effectively with other people. This workshop will equip staff with tools to increase their confidence and ability to communicate clearly and effectively, build positive relationships and handle challenging situations with angry or simply frustrated and upset patients. Includes the Difficult Conversations Blueprint.
BUILD YOUR CONFIDENCE AND ASSERTIVENESS - What is assertiveness & why is it important? - Assertiveness underpins everything you do in all aspects of your everyday life and being genuinely assertive isn't easy and for many people, it's not a natural skill. It's much easier to be submissive or aggressive in difficult situations or when dealing with difficult people. Learn what assertiveness is, why is it important and how can you get better at it, plus practical tools and techniques such as how to set boundaries, communicate your needs and improve your interpersonal relationships.
MANAGING TRANSITIONS AND CHANGE IN VUCA (Volatile, Uncertain, Complex & Ambiguous) Times - Enabling you to support and lead a team in times of change and challenge - The pace of change has increased to such an extent that being in transition is now the normal state of being. Agility, resilience and creativity are vital to success. Skills to help navigate this rapidly changing and volatile environment are now needed more than ever. Learn appropriate interventions to help you support and lead your team.
RESILIENCE WORKSHOPS - Finding Your Inner Speed Limit - 1. Introduction to Resilience for You and Your Team – Reducing Stress and Burnout, Promoting Self-Care & Increasing Your Sense of Well-Being. Skills that you and your team will be able to apply in your workplace. 2. Strengthen your Resilience – A more in-depth session designed to give a deeper understanding of the tools from session one, strengthening your resilience in your everyday life and supporting you and your team’s sense of well-being 3. Embodying Resilience - This workshop is an opportunity to practise the skills learnt in sessions 1 & 2, taking a deeper exploration into finding ways to combat stress and anxiety.
These workshops integrate techniques such as MSC (Mindful Self-Compassion). MSC is based on ground-breaking research by Dr Kristin Neff, integrated with the clinical perspective of Dr Christopher Germer.
THE RESILIENT TEAM
All the skills and tools in one package
Based on the Five Pillars of Resilience model
A holistic package of Five, one-day face-to-face workshops, delivered over six weeks for individuals and teams
YOU Skills - Why Am I Like That?
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Your skills - Assertiveness, Confidence, Resilience, Self-Compassion, Boundaries
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Your team/Other people - Why Are They Like That?
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Skills for Practical Management & Leadership
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Getting Stuff Done, Setting & Achieving Goals
All supported by a 24/7 online learning platform that harnesses the benefits of peer interaction, learning from one another whilst having my input to support them when needed.
Participants can refresh and reinforce their knowledge whenever they like, making the learning stick and your investment worthwhile.
For More Information on this content and how it might benefit you, then please complete the contact form below.
More about Team Building workshops with TetraMap® Profiling
Why am I like that? Why are we like that?
From conflict resolution to personal relationships and team collaboration, TetraMap® has a unique ability to provide a deeper understanding of human nature across all types of organisations & cultures. TetraMap® uses metaphor to explore human nature and how we communicate, collaborate and connect. It will help to simplify the complex, providing a deeper insight into who you are, who you’re team are & how others perceive you.
Virtual Team Collaboration
TetraMap includes a Virtual Training Suite, allowing for the option of online collaboration and pre-course preparation. This also enables senior managers/partners to participate online at the initial stages of the TetraMap process, allowing them a shared understanding of their team or organisation’s collective profile, if they are not involved in the individual team workshops.
Wisdom is found wherever beauty is formed
Buckminster Fuller
Making the learning stick
So you spend lots of money, effort and time on training. The staff are all enthusiastic about it, but when they get back to the office, their bulging in-trays and then... Reality kicks in. After a few days the training and enthusiasm fades and it’s as if it never happened. Why is that? Because they haven’t had the chance to repeatedly used those skills in a meaningful manner.
So I use a learning support system. This provides online learning that strengthens and encourages your team during and after the training is completed.
As part of the learning experience, you will have access to an online peer support community and a Learning Platform for all training courses. This is through a Learning Platform called GiraffePad. An easy and simplified learning platform that harnesses the benefits of peer support to encourage you and your team. This includes 24/7 access to training resources such as videos and slides, further embedding the new skills and tools that you’ve learnt.
As budgets get tighter, making the case for learning and development will only get tougher but the ability to track the impact of training will go a long way to justifying the outlay.
Team Building Tools
TetraMap is a registered trademark of TetraMap International in New Zealand and other countries
New Conflict Management Workshop coming soon via Thinkific